Helpdesk
To back up your investment in developing terminals and applications, we offer a range of technical support and consultancy services, including:
- RMA
- Advice on technical design and solutions
- Training for developers, technical and operational teams
- Consultancy during development, integration and deployment
- Service support in your day to day operational business
- Terminal Management System support
These come as part of your Partner agreement.
For more information please contact your sales representative or email us.
Repair services
We apply strict quality procedures, as recognised by our ISO certification, to provide the best aftersales services in a secure environment. In addition to repairs under warranty, we offer:
- Fast turn-around
- Fixed-tariff repairs covering components, hourly rates, and applicable upgrades
- Optional repair reports with diagnoses and detailed analysis
- Tracking and traceability of your products
- Software or hardware upgrades on demand
Maintenance contract
For additional peace of mind, we offer a maintenance contract that includes:
- Swap programme
- Hotline and dedicated support team
For more detailed information, contact us via our Hotline