Helpdesk

To back up your investment in developing terminals and applications, we offer a range of technical support and consultancy services, including:

  • RMA
  • Advice on technical design and solutions
  • Training for developers, technical and operational teams
  • Consultancy during development, integration and deployment
  • Service support in your day to day operational business
  • Terminal Management System support

These come as part of your Partner agreement.
For more information please contact your sales representative or email us.

 

man on the phone

Repair services

We apply strict quality procedures, as recognised by our ISO certification, to provide the best aftersales services in a secure environment. In addition to repairs under warranty, we offer:

  • Fast turn-around
  • Fixed-tariff repairs covering components, hourly rates, and applicable upgrades
  • Optional repair reports with diagnoses and detailed analysis
  • Tracking and traceability of your products
  • Software or hardware upgrades on demand

 

Maintenance contract 

For additional peace of mind, we offer a maintenance contract that includes:

  • Swap programme
  • Hotline and dedicated support team

For more detailed information, contact us via our Hotline